Side-by-side stats
| ITS Dispatch | Truckbase | |
|---|---|---|
| Score | 78/100 | 96/100 |
| Capterra | 4.4 · 299 reviews | 4.8 · 68 reviews |
| Starting price | $50/mo | $290/mo |
| Trial | Free trial · no credit card required | Demo only |
| Best for | Owner-operators · 1–5 trucks · Truckstop loadboard ecosystem | Asset-based carriers · 10–50 trucks |
| Founded | 1995 (as part of Internet Truckstop) | 2021 |
| HQ | New Plymouth, Idaho · Boise | Oakland, California |
Where each one wins
Different tools for different stages. The 10-truck threshold is where the buying logic flips.
Where ITS Dispatch wins
- Entry price. $50/mo owner-op tier (flat-rate, not per-truck) vs Truckbase $290/mo annual floor.
- Truckstop loadboard integration. Native — load search and posting from inside the TMS. Truckstop owns ITS, so the moat is structural.
- IFTA automation. Capterra reviewers consistently cite IFTA as a top strength even when complaining about UI.
- Free trial without credit card. Rare in this market; Truckbase is demo-only with money-back guarantee.
- Capterra volume. 4.4/299 — far more review signal than Truckbase's 4.8/68.
Where Truckbase wins
- Capterra rating + recommend rate. Truckbase 4.8/68 with 100% recommend rate; ITS 4.4/299.
- Modern stack. AI rate-con OCR, working QBO sync, native iOS+Android driver app — ITS is dated.
- ELD breadth. 30+ ELDs (Motive, Samsara, Geotab, EROAD, ISAAC, Verizon Connect). ITS lost Geotab as of 2025.
- Performance ceiling. ITS has a documented 10-truck performance wall; Truckbase scales cleanly to 50 trucks.
- EDI for shippers. Truckbase ships custom EDI; ITS does not.
Pros & cons
ITS Dispatch
Pros
- Native Truckstop load-board integration is the genuine moat — load search and posting from inside the TMS. — Slashdot · Capterra
- Automated IFTA reporting saves "700 hours/year" per vendor — long-cited core strength even reviewers complaining about UI keep IFTA in the pros column. — Truckstop blog
- Flat-rate $50/mo owner-op pricing is genuinely cheap for the feature set — 90%+ of Capterra reviewers indicate they'd recommend. — Capterra
- Capterra ease of use 4.6 / customer service 4.6 — better-than-average sub-scores for a legacy product. — Capterra
- Free trial without credit card — rare in this market. — SourceForge
Cons
- Dated UI / clunky navigation — multi-source: Capterra reviewers across 2018–2020, FreightWaves editorial verdict. — Capterra · FreightWaves
- Performance degrades past ~10 trucks — multi-source. FreightWaves explicitly recommends Truckbase over ITS Dispatch for 10–100 truck fleets. — Capterra · FreightWaves
- QuickBooks Online integration disputed — desktop QB works, QBO support unclear as of May 2025 reviews. — Capterra · Intuit dev help
- Limited ELD provider integrations — Geotab not supported as of 2025 per a reviewer; no full ELD partner roster published. — Capterra · FreightWaves
- Mobile app feature gaps — drivers report 30%+ functionality missing vs desktop. — Capterra · Renna B.
Truckbase
Pros
- Capterra-leading 4.8/5 across 68 reviews with 100% recommend rate. — Capterra
- Dispatchers consistently report picking it up in under an hour. — Capterra · Jenny H.
- AI rate-confirmation OCR + QuickBooks Online sync removes most invoicing busywork. — Capterra · Clay S.
- White-glove onboarding (free, ~2 weeks, 2 meetings) singled out as best-in-class. — Capterra · Kari B.
- Native iOS + Android driver app, plus 30+ ELD integrations (Motive, Samsara, Geotab, Verizon, EROAD, ISAAC). — Capterra · Geotab Marketplace
Cons
- Driver mobile app is the most-flagged weak spot — drivers report friction marking loads "in transit" / "delivered" and there are no push notifications. — Capterra · Kevin C., Kyneshia M., verified CEO
- AI rate-con import misses fields; users report having to double-check every load entry. — Capterra · Jasmine C., Kyneshia M.
- Reporting and customization weaker than core dispatch — filters do not persist between sessions; reports called "weak" by a verified CEO reviewer. — Capterra · 3 reviewers
- No monthly billing flexibility — annual-billed entry tier; one reviewer flagged "no monthly or even quarterly fee structure." — Capterra · Ali B.
- No native payroll. Settlements feed payroll tools but the platform doesn't run payroll itself. — SelectSoftwareReviews · G2
Feature spec matrix
Truckbase scores Native more broadly across the rubric; ITS's Native cells concentrate on loadboard + IFTA.
Dispatch & Operations ITS Dispatch 44% · Truckbase 61%
Feature
ITS Dispatch
Truckbase
Dispatch board (drag-and-drop)
Native
Native
Load tendering / entry
Native
Native
Load assignment, driver matching
Unverified
Native
Multi-stop / LTL / partial
Unverified
Native
Trip planning, fuel-stop optimization
Unverified
Partial
Real-time GPS tracking & geofencing
Native
Integration
Load board integration (DAT / TS / 123)
Native
Integration
Spot rate lookup / market rates
Unverified
Unverified
Trailer / drop-and-hook tracking
Unverified
Unverified
Driver & Mobility ITS Dispatch 11% · Truckbase 78%
Feature
ITS Dispatch
Truckbase
Native driver mobile app (iOS + Android)
Native
Native
In-app load acceptance / status
Unverified
Native
Document capture (POD, BOL, scale)
Unverified
Native
In-app messaging / push alerts
Unverified
Native
HOS / ELD visibility on dispatcher screen
Unverified
Integration
Driver settlement portal
Unverified
Native
Driver onboarding workflow / e-sign
Unverified
Partial
Trip pay calculator (multi-model)
Unverified
Native
Driver scorecard / safety scoring
Unverified
Unverified
Compliance & Safety ITS Dispatch 14% · Truckbase 23%
Feature
ITS Dispatch
Truckbase
ELD integration breadth
Partial
Integration
HOS clock + available-hours-to-deliver
Unverified
Integration
DVIR (vehicle inspection)
Unverified
Unverified
DOT inspection / CSA tracking
Unverified
Unverified
Drug & alcohol consortium / Clearinghouse
Unverified
Not available
MVR pulls / CDL / medical-card expiry
Unverified
Unverified
Hazmat endorsement & permit tracking
Unverified
Unverified
FMCSA / MCS-150 reporting
Unverified
Unverified
Insurance certificate tracking
Unverified
Partial
IFTA fuel-tax reporting
Native
Native
IRP apportioned plate management
Unverified
Unverified
Finance & Back Office ITS Dispatch 25% · Truckbase 75%
Feature
ITS Dispatch
Truckbase
Customer invoicing (auto from rate-con + POD)
Native
Native
Driver settlements (multi-pay-model)
Native
Native
Owner-operator settlements + 1099 prep
Unverified
Native
Recurring deductions (insurance, escrow, etc.)
Unverified
Native
Factoring submission (single + batch)
Unverified
Integration
Accounting sync (QBO/QBD/Sage/Xero/NS)
Partial
Integration
A/R aging, collections workflow
Unverified
Native
A/P, carrier-pay, vendor management
Unverified
Partial
GL / chart-of-accounts mapping
Unverified
Partial
Cash / fuel advance handling
Unverified
Partial
Customer & Sales ITS Dispatch 13% · Truckbase 81%
Feature
ITS Dispatch
Truckbase
Customer / shipper self-serve portal
Unverified
Native
Quoting tool (margin guardrails)
Unverified
Native
Rate-con generation & e-sign
Unverified
Native
BOL generation
Native
Native
EDI 204 / 210 / 214 / 990 / 997
Not available
Integration
API outbound webhooks
Unverified
Native
CRM (lead, pipeline)
Unverified
Partial
Broker / shipper credit checks
Unverified
Integration
Maintenance & Asset ITS Dispatch 0% · Truckbase 8%
Feature
ITS Dispatch
Truckbase
Preventive-maintenance scheduling
Unverified
Not available
Work order / repair tracking
Unverified
Not available
Parts inventory
Unverified
Not available
Tire / fuel / DEF tracking
Unverified
Not available
Tractor + trailer registry, depreciation
Unverified
Partial
Yard / location management
Unverified
Not available
Reporting & BI ITS Dispatch 0% · Truckbase 67%
Feature
ITS Dispatch
Truckbase
Operational dashboard (RPM, deadhead, margin)
Unverified
Native
Driver KPIs (utilization, OTP)
Unverified
Native
Lane profitability
Unverified
Native
Customer scorecards
Unverified
Partial
Custom report builder, scheduled exports
Unverified
Partial
BI / data warehouse export
Unverified
Unverified
Platform & Integrations ITS Dispatch 0% · Truckbase 25%
Feature
ITS Dispatch
Truckbase
Open REST API + webhooks
Unverified
Native
SDK availability
Unverified
Unverified
Zapier / Make connectors
Unverified
Unverified
SSO (Google / Microsoft / SAML)
Unverified
Unverified
Pricing comparison
Flat-rate (ITS) vs annual-billed (Truckbase).
ITS Dispatch
| Tier | Price |
|---|---|
| Owner-Operator 1–2 trucks |
$50/mo |
| Carrier Unlimited trucks |
$75/mo |
| Carrier Pro Advanced features |
$99/mo |
| Broker Unlimited users |
$75/mo |
| Broker Pro Enhanced broker tools |
$99/mo |
| Trial | Free trial · no credit card required |
Flat-rate per account (NOT per-truck) for most tiers. A separate per-user pricing structure exists for some Broker/Shipper Basic/Advanced/Pro packages ($39–$219/user/mo). The often-cited $135/mo starting price is not corroborated in current public listings — current floor is $50/mo owner-op tier.
Truckbase
| Tier | Price |
|---|---|
| Annual-billed entry Floor cited in third-party search excerpts |
$290/mo |
| Monthly-billed entry Per Capterra product profile |
$490/mo |
| Trial | Demo only |
Volume-based by fleet size. No free trial — money-back guarantee. Vendor markets ~2-week onboarding across 2 meetings. One Capterra review reports tracking is an add-on (single-source — unverified).
Recommendations by buyer profile
Which one for which buyer?
- 1–5 truck owner-operator on Truckstop loadboard
- → ITS Dispatch. The loadboard tie-in is the genuine moat at this scale.
- 10+ truck shop on QuickBooks
- → Truckbase. ITS hits a 10-truck wall.
- IFTA-pain-driven small fleet
- → ITS Dispatch. The IFTA automation is genuinely strong.
- Geotab-equipped fleet
- → Truckbase. ITS dropped Geotab support in 2025.
- Cost-sensitive 5–10 truck carrier
- → Still ITS Dispatch, with a planned migration to Truckbase or AscendTMS as you scale past 10.
- EDI-required (shipper customer demands it)
- → Truckbase. ITS has no native EDI.
Sources
Cited in this comparison
- Capterra · ITS Dispatch reviews (4.4/5, 299 reviews)
- Capterra · Truckbase reviews (4.8/5, 68 reviews)
- Truckstop · IFTA blog (700hrs/year saved)
- Slashdot · ITS Dispatch vs Load Board
- FreightWaves Ratings · Truckbase vs ITS Dispatch
- Capterra · ITS Dispatch pricing ($50–$99 flat)
- Full ITS Dispatch review on this site
- Full Truckbase review on this site